Cancellations at short notice and non-attendance without a valid reason denies patients of essential dental care and treatment. To help to reduce possible price increases and decrease waiting times for appointments, we have a cancellation and failure to attend policy.

We respectfully ask for 2 working days’ notice to cancel an appointment. An appointment cancelled with less than 2 working days’ notice will be considered as a failed to attend appointment.

We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or two late cancellations.

We understand that cancellations are sometimes unavoidable due to illness or emergencies and will of course take account of all individual circumstances.

We reserve the right to charge for any time subsequently lost as a result of a late cancellation or failure to attend. Such appointments will be charged. These charges will be decided by the clinician, depending on the length of the appointment.

Appeals for missed or cancelled appointment decisions can be made by writing to: Amanda Smith, Highland View Dental Surgery, 1809 London Road, Leigh On Sea, Essex, SS9 2ST or by email Amanda Smith [email protected]

Appointment Reminders
At Highland View Dental Surgery we send appointment reminders 1-2 days before an appointment. Please inform the practice of any changes to your contact details as soon as possible. This system relies on the use of internet services and although is a nice reminder, we can not be held accountable for appointments missed due to issues with delivering the reminder messages.